Responsible Gaming – abjili Safe Play Guide Philippines

Q: Can I temporarily lock my account without a full self-exclusion?

Yes — that's what the cooling-off period is for. You can apply a cooling-off of 24 hours, 3 days, 7 days, or 30 days through your account settings. During this time you cannot log in or place bets, but any pending withdrawals are still processed. It's designed for situations where you want a pause rather than a permanent closure.

Q: What happens to my balance if I self-exclude?

Your remaining real-money balance (excluding active bonus funds that have not met wagering requirements) will be returned to you via your registered payment method after your account is closed. Withdrawal processing follows standard timelines. Bonus balances are forfeited on self-exclusion.

Q: Can I reverse a self-exclusion request once it's confirmed?

No. Once a self-exclusion is confirmed, it cannot be reversed during the exclusion period — regardless of your request. This is intentional: for self-exclusion to be effective as a responsible gaming tool, it needs to hold. When your exclusion period ends, you can contact support to request reinstatement, which involves an additional review process.

Q: Will abjili proactively contact me if they think I have a problem?

Yes. abjili monitors gameplay patterns for indicators of potential problem gaming — such as extended sessions, rapid increases in deposit frequency, or loss chasing behaviour. If our system or a team member identifies a concern, we may reach out to check in and provide information about available tools. This is done with care and without judgment.

Q: How do I set a deposit limit on abjili?

Log in → click your profile icon → Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly, enter your preferred amount in Philippine Pesos (₱), and confirm. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour waiting period.

Q: Is all of this covered by Philippine regulations?

Yes. abjili operates under a PAGCOR licence and complies with all PAGCOR responsible gaming requirements. This includes maintaining exclusion lists, providing player protection tools, training support staff in responsible gaming protocols, and cooperating with PAGCOR in any related investigations or audits.

Our Commitment

Gaming Should Always Be a Choice, Not a Compulsion

At abjili, we take responsible gaming seriously — not because regulations require it, but because it's the right way to run a platform. The Philippine gaming industry has grown fast, and with that growth comes a responsibility to make sure players have the tools and information they need to stay in control.

We know that the vast majority of Filipino players who use abjili do so for genuine entertainment — to catch some PBA action, enjoy a few rounds of Pusoy, or try their luck on the slots after a long day. That's exactly what the platform is built for. But we also know that for a small number of players, gaming can become a problem — and when that happens, it's important to have clear options available.

This page outlines everything abjili offers to support responsible gaming: the tools you can use, the signs to watch out for, and the steps to take if you ever feel like things are getting out of hand. Whether you need a short break or a full self-exclusion, we make it easy to act quickly.

Deposit limits you can set yourself in account settings
Session time reminders during active gaming
Cooling-off periods from 24 hours to 30 days
Permanent self-exclusion available at any time
24/7 responsible gaming support via live chat and email

Player Tools

Control Tools Built Into Your abjili Account

All of these tools are free, available immediately, and accessible directly through your account settings. You don't need to contact support to use them — although support is always available if you need guidance.

Deposit Limits

Set a cap on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling period — decreasing it is instant. This is one of the most effective responsible gaming tools available because it prevents impulsive over-depositing before it happens.

Session Time Reminders

Set a time alert that notifies you when you've been playing for a certain duration — 30 minutes, 1 hour, 2 hours, or a custom duration. The reminder appears as a pop-up during your session. It won't cut off your game, but it gives you a moment to check in with yourself and decide whether to continue or take a break.

Cooling-Off Period

Take a short break from abjili — 24 hours, 3 days, 7 days, or up to 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally. This is useful when you feel like you need a pause but aren't ready for a full exclusion.

Self-Exclusion

If you need a longer break — or want to stop permanently — self-exclusion closes your account and prevents you from re-registering on abjili. You can self-exclude for 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are acted on within 24 hours and cannot be reversed during the exclusion period.

Loss Limits

Set a cap on how much you are willing to lose in a single day, week, or month. Once your loss limit is reached, you will be unable to continue playing until the limit period resets. Like deposit limits, loss limits take effect immediately and can be reduced at any time without a waiting period.

Reality Check

Enable periodic reminders that display your session activity — how long you've been playing, your net position for the session, and your total deposits for the day. Reality checks are configurable in 15-minute intervals. They give you a clear, objective picture of your session without you having to check manually.

How to access these tools: Log in to your abjili account → click your profile icon → select Account Settings → navigate to the Responsible Gaming section. All tools are available there. If you need help setting any of them up, contact our support team via live chat — they're available 24/7.

Know the Signs

Warning Signs That Gaming May Be Becoming a Problem

Gaming problems don't usually appear overnight — they develop gradually. Here are the most common early warning signs. If any of these sound familiar, it may be time to use the tools above or speak with someone.

Spending more time or money on gaming than you originally planned, even when you tell yourself you'll stop after one more game or one more bet

Chasing losses — continuing to play after losing in the hope of winning back what you've lost, leading to even larger losses

Using gaming to cope with stress, boredom, anxiety, or personal problems rather than as straightforward entertainment

Hiding your gaming activity from family members, or feeling ashamed or secretive about how much time or money you spend

Borrowing money, neglecting bills, or missing financial obligations in order to fund gaming sessions

Feeling irritable, restless, or anxious when you're not able to play, or when you try to reduce how much you're gaming

Neglecting work, school, family responsibilities, or social relationships because of time spent gaming

Kailangan mo ng tulong? If you or someone you know is struggling with gaming behaviour, please reach out. Asking for help is not a sign of weakness — it's the right move. abjili's responsible gaming team is available 24/7 at support@abjili.best. You won't be judged, and everything is handled with complete confidentiality.

Self-Assessment

Quick Check: How Is Your Relationship with Gaming?

Answer these questions honestly. This isn't a clinical tool, but it can help you get a clearer picture of whether your gaming habits are in a healthy place. Select the answer that best reflects the past 30 days.

1. Have you spent more money on gaming than you planned to in the past month?

2. Have you tried to win back money you've already lost by continuing to play?

3. Have you kept your gaming habits a secret from people close to you?

4. Have you gambled to escape stress, personal problems, or difficult feelings?

5. Has gaming affected your relationships, work, or daily responsibilities?

✅ Your responses suggest low risk. Your gaming habits appear to be in a healthy place. Keep enjoying abjili as entertainment — and remember that setting a deposit or session limit is always a good idea regardless of risk level.

⚠️ Some caution may be helpful. Your responses suggest some patterns that are worth paying attention to. Consider using our deposit limits and session reminders. If anything starts to feel out of control, reach out to our responsible gaming team at support@abjili.best.

🛑 Please take action now. Your responses suggest your gaming may be causing concern. We strongly encourage you to use our self-exclusion or cooling-off tools immediately, and to speak with someone you trust. Our responsible gaming support team is available 24/7 and can help you take the right next step.

This assessment is not a clinical diagnostic tool. If you have serious concerns about your gambling behaviour, please seek professional support.

How to Self-Exclude

Step-by-Step: Activating Self-Exclusion on abjili

Requesting self-exclusion takes less than five minutes. Here's how to do it, with two options depending on your preference.

Option A: Through Account Settings

1

Log in to your abjili account

Access abjili via your browser or the mobile site and sign in with your registered credentials.

2

Go to Account Settings

Click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.

3

Select Responsible Gaming

Find the "Responsible Gaming" section and click "Self-Exclusion". Choose your exclusion period — 6 months, 1 year, 3 years, or permanent.

4

Confirm your request

Review the details and confirm. Your account will be closed within 24 hours. Any pending withdrawals will still be processed to your registered payment method.

Option B: Contact Support Directly

Email support@abjili.best with the subject line "Self-Exclusion Request" and include your registered email address and preferred exclusion period. A team member will process your request and confirm closure within 24 hours. This option is available 24/7.

Important: Once a self-exclusion is confirmed, it cannot be reversed during the exclusion period — even if you request it. This is intentional: the restriction needs to hold for it to be effective. Please be sure about your choice before confirming.

24/7 Responsible Gaming Support

<24h Self-Exclusion Processing Time

6 Player Control Tools Available

21+ Strict Age Policy Enforced

Tips for Healthy Gaming

How to Keep Gaming Fun at abjili

Most players on abjili never have a problem with gaming — but good habits from the start make a big difference. Here's what responsible players do.

Set a Budget Before You Play

Decide in advance the maximum you're comfortable spending in a session, and treat that as a hard limit. Use abjili's deposit limit tool to make it official. Once your budget is gone, the session is over — no exceptions.

Never Chase Losses

Losing streaks happen. Chasing losses — playing more to try to win back what you've lost — is one of the most common patterns in problem gambling. Accept that losses are part of gaming, and walk away when your budget is spent.

Use Session Time Limits

It's easy to lose track of time when you're in the middle of a game. Set a session time reminder in your account settings. When the alert comes up, take a genuine break — get up, stretch, have some water. Returning with fresh eyes is always better than grinding.

Play for Fun, Not for Income

Online gaming is entertainment, not a financial strategy. The house has a mathematical edge on every game — that's how it works. Treat any winnings as a bonus, not an expectation. If you find yourself thinking of gaming as a way to make money, that's a signal to step back.

Keep Gaming in Perspective

Gaming should be one part of a balanced life — not the main event. If you notice that it's taking up time or mental space that used to go to family, work, hobbies, or friends, that's worth reflecting on. Take a break and reconnect with other things you enjoy.

Talk to Someone You Trust

If you're finding it hard to control your gaming on your own, tell someone you trust. A family member, a close friend, or a professional counsellor can provide perspective and support that makes a real difference. You don't have to deal with it solo.

FAQs

Common Questions About Responsible Gaming at abjili