1. Home
  2. FAQ
Help Centre

abjili FAQ – Frequently Asked Questions Philippines

Quick answers to the most common questions from Filipino players — registration, deposits, withdrawals, bonuses, games, and more. Can't find what you need? Our 24/7 support team is here.

About This FAQ

Everything You Wanted to Know About abjili — Answered

This FAQ page is updated regularly based on the real questions Filipino players ask our support team every day. Whether you're brand new to abjili and trying to understand how to register, or you're an experienced player trying to figure out why a withdrawal hasn't arrived yet — the answer you're looking for is probably somewhere on this page.

We've organised questions into categories: Account and Registration, Deposits and Withdrawals, Bonuses and Promotions, Games, Sports and MMA Betting, and Responsible Gaming. Use the sidebar or the tabs to jump straight to the section you need.

If you've searched and still can't find your answer, don't hesitate to reach out directly. Our customer support team is available 24/7 via live chat and email, and they're used to helping Filipino players with everything from simple account questions to more complex withdrawal situations. They respond in plain English — no confusing jargon.

Can't find your answer? Contact our support team anytime at support@abjili.best or via the live chat button inside your account. Response time is typically under 5 minutes during peak hours.
abjili
50+ FAQ Questions Answered
24/7 Support Availability
<5min Average Support Response
7 FAQ Categories Covered
Jump to Category
No matching questions found. Try a different keyword or clear your search.
Account & Registration

Head to the Register page, fill in your full name, Philippine mobile number, email address, and date of birth, then set a password. You'll receive an OTP via SMS to verify your number. Once verified, your account is active and ready for your first deposit. The whole process takes around 3 to 5 minutes.

You must be at least 21 years old to register and play at abjili. This is a hard requirement under PAGCOR regulations. Age is verified during the KYC process, and accounts found to belong to players under 21 will be permanently closed, with any balance forfeited.

Yes, creating an abjili account is completely free. There are no registration fees, no monthly charges, and no maintenance fees for active accounts. You only spend money when you choose to deposit and play.

No. Each individual is allowed only one active abjili account. Creating duplicate accounts violates the Terms and Conditions and can result in all associated accounts being permanently closed, with balances potentially forfeited. If you've accidentally registered twice, contact support to merge or close the duplicate.

For standard account use, only your mobile number verification is required at registration. For KYC — which is required before processing larger withdrawals — you'll need to submit a clear photo of a valid Philippine government-issued ID. Accepted IDs include PhilSys (national ID), passport, driver's licence, SSS/GSIS ID, PRC ID, and voter's ID. KYC verification is typically completed within 24 hours on business days.

Go to the Login page and click "Forgot password?". Enter the email address or mobile number linked to your account. An OTP or reset link will be sent to you — follow the instructions to set a new password. If you don't receive anything within 10 minutes, check your spam folder or contact support directly.
Deposits & Withdrawals

Log in to your account → go to Cashier → select Deposit → choose GCash as your payment method. Enter your deposit amount (minimum ₱100) and follow the on-screen instructions to authenticate via your GCash app. GCash deposits are instant — funds typically appear in your abjili balance within seconds of confirmation.

The minimum deposit at abjili is ₱100. This applies to all payment methods including GCash, Maya, BDO, BPI, and UnionBank. There is no maximum deposit cap for standard accounts, though VIP accounts may have higher processing limits.

GCash and Maya withdrawals are typically processed within 1 to 3 hours for verified accounts. Bank transfers (BDO, BPI, UnionBank via InstaPay or PESONet) generally take up to 1 business day. Withdrawals are processed 24/7, though bank clearing times during weekends and Philippine public holidays may cause short delays. All amounts are in Philippine Pesos (₱).

The minimum withdrawal amount is ₱200. Withdrawals must be made to the same payment method used for your most recent deposit, unless a change is requested and verified through support. This policy exists to prevent money laundering and protect player accounts.

abjili accepts the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO online banking, BPI online banking, UnionBank online banking, and Visa/Mastercard debit or credit cards. All transactions are processed in Philippine Pesos (₱). Foreign currency cards will be converted at your card issuer's exchange rate.

First, allow up to 15 minutes for the deposit to process — occasional network delays between payment providers and abjili servers can cause short delays. If the funds still haven't arrived after 15 minutes, contact our support team via live chat or email at support@abjili.best with your deposit receipt or transaction reference number. We can trace and manually credit confirmed transactions.
Bonuses & Promotions

The abjili welcome bonus is automatically credited to your account after your first qualifying deposit. There's no code to enter — just register, make your first deposit, and the bonus is applied. The exact bonus amount and any wagering requirements are detailed in your account's Promotions tab. Check there immediately after your first deposit to confirm it's been credited.

Wagering requirements (also called rollover or turnover) specify how many times you need to bet your bonus amount before it can be withdrawn as real money. For example, a ₱1,000 bonus with a 10x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Specific wagering requirements for each offer are listed in your active bonuses section.

Yes. Each bonus has a validity period during which wagering requirements must be met. If wagering requirements aren't completed within the stated period, the bonus and any associated winnings are forfeited. The validity period for each active bonus is clearly displayed in your account's Promotions section. Make sure to check it when you claim any offer.

Yes. abjili runs regular promotions for existing players including reload deposit bonuses, cashback offers on specific games, free bets on major PBA and international sports events, and exclusive VIP Club rewards. These are listed in the Promotions tab inside your account. New offers are added regularly, so it's worth checking in at least weekly — especially around major Philippine sporting events and holidays.
Games & Casino

abjili offers a full library of games including online slots (hundreds of titles), Pusoy and Pusoy Dos, Lucky 9, Baccarat, Blackjack, Roulette, and other card games. On the sports side, the platform covers basketball betting (PBA and NBA), sports betting (football, boxing, volleyball), and MMA betting (UFC, ONE Championship). All games are accessible from the same account with no additional downloads required.

No app download is required. abjili is fully mobile-optimised and runs in any smartphone browser — just open Chrome or Safari, go to abjili.best, log in, and play. The full platform including all games, betting markets, deposits, and withdrawals is available through the browser without any installation.

Yes — Pusoy is one of abjili's most popular offerings for Filipino players. It follows the standard Philippine Pusoy rules: 52-card deck, 4 players, 13 cards each, split into three hands (5-5-3). You can also play Pusoy Dos (Big Two) on the platform. Both formats are available against real players or in practice mode. See the Pusoy page for a full guide.

Yes. All slot titles available at abjili use certified Random Number Generator (RNG) software and are sourced from licensed game providers. RTP (Return to Player) percentages are published by the individual game providers. abjili does not modify game mechanics — what you play is identical to what the provider certifies. All gaming activity is logged and audited under PAGCOR oversight.
Sports & MMA Betting

abjili covers basketball (PBA, NBA, FIBA), football (international leagues), volleyball (PVL, FIVB), boxing, MMA (UFC, ONE Championship, Bellator), and more. Betting markets include match winner, total points/goals, handicap, and live in-play betting on selected matches. Check the Sports Betting and Basketball Betting pages for the current fixture list.

Yes. abjili offers live in-play betting on selected basketball, football, and MMA events. Odds update in real time as the match progresses. Markets available during live betting vary by sport and event. For PBA games, live betting is available throughout the entire game including overtime periods.

Go to the MMA Betting section, browse upcoming UFC, ONE Championship, or Bellator events, and select the fight you want to bet on. Available markets include fight winner, method of victory (KO/TKO, submission, decision), total rounds, and round betting. Add your selection to the bet slip, enter your stake in ₱, and confirm your bet.

If a scheduled game or match is cancelled before it starts, all bets on that event are voided and stakes are automatically refunded to your abjili account balance. If a game is postponed and rescheduled to within 48 hours, bets typically remain valid. If rescheduled beyond 48 hours, bets are usually voided. Specific rules for each sport are published in the Betting Rules section of the platform.
VIP Club

Every registered abjili player is automatically enrolled in the VIP Club from the moment they make their first bet. There's no separate application — you start accumulating loyalty points immediately. Points are earned on every bet placed across all game categories, and your VIP tier is calculated based on your total points balance. See the VIP Club page for full tier details.

VIP Club benefits at abjili include exclusive reload bonuses, cashback on losses, higher withdrawal limits, faster withdrawal processing, a dedicated VIP account manager, invitation to exclusive tournaments and promotions, and special birthday rewards. Benefits increase at each VIP tier — Bronze, Silver, Gold, Platinum, and Diamond.
Responsible Gaming

Log in → Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Alternatively, email support@abjili.best with the subject "Self-Exclusion Request". Your account will be closed within 24 hours and cannot be reinstated during the exclusion period. See the Responsible Gaming page for full details.

Yes. Log in → Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly cap in ₱. The limit takes effect immediately. You can decrease your limit at any time with no waiting period. Increasing a limit requires a 24-hour cooling period to prevent impulsive decisions. Loss limits and session time reminders are also available.

A cooling-off period temporarily locks your account for a set duration — 24 hours, 3 days, 7 days, or 30 days. During this time you cannot log in, deposit, or bet. Pending withdrawals are still processed normally. It's designed for situations where you want a short break but aren't ready for a full self-exclusion. Set one via Account Settings → Responsible Gaming → Cooling-Off Period.
Still Need Help?

Can't Find Your Answer? Contact abjili Support

This FAQ covers the most common questions, but we know not every situation is standard. If your question isn't answered here — or if you need to talk to an actual person — our customer support team is available around the clock, every day of the year.

Our support staff are used to helping Filipino players with everything from basic account questions to tricky withdrawal situations. They speak plain English (no confusing jargon) and understand Philippine banking, local payment methods, and the specific challenges of online gaming in the Philippines.

Response times via live chat are typically under 5 minutes during peak hours (morning to midnight). Email responses come within a few hours. You won't be left hanging.

abjili
Contact Options

How to Reach the abjili Support Team

Live Chat

The fastest way to get help. Click the chat icon inside your logged-in account to start a conversation with a support agent instantly.

Typically <5 min response

Email Support

Send your question to support@abjili.best. Great for detailed enquiries about account verification, disputes, or withdrawal issues that need documentation.

Within a few hours

Responsible Gaming

For urgent responsible gaming concerns — self-exclusion requests, account locks, or support for problem gambling — contact us at support@abjili.best marked urgent.

Priority handling 24/7
abjili
Why abjili

The abjili Platform — Built for Filipino Players From Day One

Every question in this FAQ reflects something that real Filipino players have asked — because abjili was designed specifically with the Philippine market in mind. That means GCash and Maya support that actually works, game content that resonates locally, and customer support that understands the Philippine context.

GCash & Maya First

Instant deposits and fast withdrawals via the payment apps most Filipinos already use daily.

PAGCOR Regulated

Operating under a PAGCOR licence means your money and data are protected under Philippine law.

PBA & Local Sports

Bet on the leagues Filipinos actually follow — PBA, PVL, and local boxing alongside international events.

24/7 Local Support

Support staff who understand Philippine banking, GCash issues, and local gaming context — available around the clock.

🎮

Ready to Play? Join abjili Today

Got your questions answered? Laro na! Register your free abjili account in minutes and start playing slots, Pusoy, PBA betting, and more. Fast deposits, same-day withdrawals, and a welcome bonus waiting.

Create Free Account Already a Member?